At MI Support IT, we provide around-the-clock IT support with high user satisfaction. Our dedicated team of IT specialists are available around the clock to provide fast and efficient solutions to your IT challenges, so your employees can focus on their core tasks that bring you value.
Whether you need ad hoc support or a long-term service agreement, we can help you with competent IT support. From setting up new computers and service management to security optimization and cloud solutions, we can handle it all.
IT support for everyone
Whether you're a large or small organization, we can provide 24/7 IT support. This gives peace of mind that employees can do their jobs without having to worry about prolonged downtime. Read more about our flexibility below.
All-inclusive IT service
We take care of all your IT support cases and solve employees' IT challenges.
Flexible solutions for your needs
We ensure a flexible solution that is tailored to match your needs. Our solutions help optimize your IT infrastructure for better efficiency. For example, we can support your current IT department or provide on-site support several days a week.
Level 2 and 3 support for complex problems
Our service desk always offers level 2 support where our supporters can solve the problem and level 3 support with access to suppliers for the most complex issues. Here we can also work with your existing suppliers.
IT support tailored to your needs
We can adjust our capacity to suit your needs, so you're covered to the extent you want. Read below why you should use us to help you.
24/7 support and helpdesk
No matter what time of day or night your problem arises, you will always be able to get help from MI Support IT. We offer 24/7 support and helpdesk.
Contact us on multiple platforms
Your employees can easily contact us via email, SMS, phone, Microsoft Teams and our self-service portal.
Support in multiple languages
If you need help in a language other than Danish, we can help too. As standard, we offer IT support in Danish and English.
Easy reporting
You always get a full overview of KPIs such as resolution time, response times and backlog.
An integrated solution
Your employees won't realize that you've outsourced your IT services. We will function as an integral part of the organization.
Mixed reality
You can save time and IT support costs by equipping employees with Microsoft Hololens 2 - a pair of mixed reality glasses that can display digital information in the real world. That way, our service desk can solve your problems faster.
Experienced employees
Our team of experienced and certified IT specialists handle complex support cases. This is your assurance of competent service.
Real people behind the help
With MI Support IT, you get help from a real person. Our IT supporters quickly help your employees with simple challenges.
We help onsite, online or remotely
Every time your employees are stopped by a technical challenge, you lose valuable time that could be spent on relevant tasks.
We make sure we are always available on site, online or via remote support, and we can solve your IT challenges at short notice.
We offer a 24/7 service desk where we are available around the clock. A problem can arise at any time, and MI Support IT is your assurance of a quick resolution.
We can adjust our capacity to suit your needs, so you're covered to the extent you want. Read below why you should use us to help you.
24/7 support and helpdesk
No matter what time of day or night your problem arises, you will always be able to get help from MI Support IT. We offer 24/7 support and helpdesk.
Contact us on multiple platforms
Your employees can easily contact us via email, SMS, phone, Microsoft Teams and our self-service portal.
Support in multiple languages
If you need help in a language other than Danish, we can help too. As standard, we offer IT support in Danish and English.
An integrated solution
Your employees won't realize that you've outsourced your IT services. We will function as an integral part of the organization.
Experienced employees
Our IT supporters are experienced and certified to handle complex support cases. This is your assurance of competent service.
Real people
With MI Support IT, you get help from a real person. Our IT supporters quickly help your employees with simple challenges.
Reliable 24/7 Service Desk at your fingertips
Dedicated to providing you with 24/7 support for all your needs.
Frequently asked questions
What does 24/7 service mean?
24/7 service means that we are always available - 24 hours a day, 7 days a week, all year round. This ensures that you can always get help when you need it.
Is it free to use the service desk?
It depends on your agreement with us. The service desk is included at no extra cost in some service agreements, while in other cases there may be fees associated with specific requests.
What is the difference between a service desk and a helpdesk?
A helpdesk typically focuses on solving immediate technical issues and questions that users experience on a day-to-day basis. A service desk has a broader role and handles not only support tasks, but also more complex and proactive activities including monitoring, service administration, incident management and coordination across the IT organization. In other words, the service desk acts as a centralized service point with greater responsibility than a traditional helpdesk.
