How we work
Get professional IT support
MI Support IT delivers a Danish service desk with fast response times, high resolution rates and dedicated specialists on phone, email, Teams and self-service portal — so your employees can focus on the work that creates value.
How we work
Fast response and professional IT support
Whether you need ad-hoc support or a long-term service agreement, we deliver competent IT support. We handle everything from setting up new computers and service administration to security optimisation and cloud solutions.
How a case flows
From request to resolution — without friction
Every case follows a clear process, so you always know where it stands and when it's done.
1 · Request
Your employee contacts us by phone, email, Teams, SMS or the portal — whichever channel fits best.
2 · Triage & prioritisation
We prioritise the case by SLA (P1–P4) and assign it to the right specialist immediately.
3 · Resolution
We resolve remotely, onsite or via vendor access (level 2/3) and keep the user informed throughout.
4 · Documentation & follow-up
The case is documented and we follow up to ensure the fix holds in everyday use.
What we typically help with
The concrete cases our service desk solves every day for Danish businesses.
User provisioning & onboarding
New employees ready from day one with accounts, access and devices.
MFA & passwords
Help with two-factor, password resets and locked accounts — fast and secure.
Microsoft 365 & Teams
Outlook, Teams, OneDrive, SharePoint — we resolve the daily challenges.
VPN & networking
Connection issues, VPN setup and network troubleshooting.
Printers & peripherals
Drivers, setup and troubleshooting for printers, scanners and displays.
Mobile & MDM
Email on mobile, MDM policies and setup of company devices.
Software installation
Installation, updates and license management for your software.
Offboarding
Secure shutdown of accounts and handover of data when employees leave.
IT support for everyone
Whether you're a large or small organisation, we deliver flexible IT support. It gives your employees peace of mind to work without worrying about extended downtime. Read more about our flexibility below.
Tailored IT support for your needs
We adjust our capacity to your needs, so you're covered exactly as far as you want.
All-inclusive IT service
We handle all your IT support cases and resolve your employees' IT challenges.
Flexible solutions to fit you
We ensure a flexible solution tailored to your needs — for example supplementing your existing IT team or onsite support several days a week.
Level 2 and 3 support
Our service desk always offers level 2, and level 3 support with vendor access for the most complex issues.
Contact us on multiple platforms
Your employees reach us easily via email, SMS, phone, Microsoft Teams and our self-service portal.
Support in several languages
We support Danish and English as standard — other languages by agreement.
Easy reporting
You always get a full view of KPIs like resolution time, response time and backlog.
An integrated solution
Your employees won't notice that IT service is outsourced — we act as an integrated part of your organisation.
Mixed reality
Save time with Microsoft HoloLens 2 — mixed-reality glasses that overlay digital information on the real world.
SLA & response times
Clear agreements — even when things are on fire
We work with four priority levels, so the most business-critical cases always come first. Standard hours are weekdays 8–17 CET — 24/7 available as add-on.
- P1 · Critical (operations down): response < 15 min
- P2 · High (many users): response < 1 hour
- P3 · Normal (single user): response < 4 hours
- P4 · Low (planned task): next business day
We help onsite, online or remote
Every time your employees are blocked by a technical issue, you lose valuable time. We're available on-site, online and via remote support — we can resolve your IT challenges at short notice.
Become a customer
How we onboard you — without friction
From the first meeting to go-live, we handle the whole process so your employees experience a smooth transition.
- 1 · Discovery meeting — We understand your business, IT landscape and pain points.
- 2 · Mapping — We document systems, integrations and critical services.
- 3 · Setup — Support channels, SLAs, documentation and portal access are established.
- 4 · Go-live — Dedicated point of contact and ongoing follow-up from day one.
Always ready to help
Fast help when you need it
Our service desk is ready to solve your IT challenges so you can quickly get back to work.
Ofte stillede spørgsmål
A reliable Service Desk at your fingertips
Dedicated to supporting every one of your needs.