Built on trust
It's about trust and understanding your business
By outsourcing your IT operations, infrastructure and monitoring to us, you free up time for what creates the most value for your business.
how it works
Expert IT outsourcing
MI Support IT has many years of experience with IT outsourcing and can solve both simple and complex challenges. Our team of experts brings specialised knowledge that delivers real value. We always make sure your staff are back up and running quickly, so you can focus on your core business. Outsourcing can be tailored to the specific needs of your company — optimising operations and reducing costs.
Benefits of outsourcing to us
Lower total cost
No recruitment, sick days or continuing education.
Broader skills
Access to many specialists instead of a single generalist.
24/7 coverage
Our Service Desk is staffed around the clock.
Predictable economy
Fixed monthly agreements — no surprises.
Trust
We become an integrated part of your organisation.
Experience
Many years of experience with Danish companies.
Infrastructure
Your IT backbone — we run the entire infrastructure
IT infrastructure covers your entire setup — from data centres and servers to networks and endpoints. For your organisation to run like a well-oiled machine, hardware, applications and hosting must work together. We operate, maintain and develop your full infrastructure — on-premises, cloud or hybrid — and deliver scalable solutions that grow with you. We are Microsoft Azure specialists with high security in our data centres.
Our infrastructure focus areas
Servers & storage
Physical and virtual — designed for your needs.
LAN, WAN & SD-WAN
Stable networks with strong performance.
Wireless networks
Coverage and security across the office.
Cloud integration
Microsoft Azure and hybrid solutions.
Security & segmentation
Protection at every layer.
Endpoint management
From computers to mobile devices.
Monitoring
Proactive monitoring — we spot problems before you do
Many IT issues can be solved before users even notice them. With professional server monitoring we prevent downtime, ensure agreed uptime and give you insight into resource usage. We deliver a monthly report documenting environment health, alarms and trends — so you always know your setup and can make informed decisions about future IT investments.
What we monitor
Uptime & performance
CPU, RAM, disk and response times — around the clock.
Alarms
Automatic alerts on thresholds and failures.
Log monitoring
We actively follow error and security logs.
Trends
Usage patterns that help you optimise.
Monthly report
Concrete documentation for management.
Patch status
We keep servers up to date and secure.
Onboarding
How you become a customer
A safe transition is critical when you hand over your IT operations. We have a proven onboarding process that ensures a smooth transition without downtime or lost knowledge — and you always know what happens when.
1. Discovery & dialogue
We meet, listen to your needs and understand your business, setup and challenges.
2. Technical assessment
We review your infrastructure, documentation, licences and ongoing cases.
3. Agreement & proposal
You receive a concrete proposal with service package, SLA, responsibilities and a fixed monthly price.
4. Transition & handover
We coordinate the handover from your current provider or internal IT — without losing knowledge.
5. Hypercare
For the first 30-60 days we stay close with extra attention, so everything runs stably from day one.
6. Stable operations
We move into normal operations with fixed status meetings, monthly reports and continuous optimisation.
Comparison
Outsourcing vs. internal IT
An in-house IT department can offer proximity, but it's hard to cover every skill, on-call rotation and holiday period with a few employees. Here's how outsourcing to us differs.
| Area | Outsourcing to us | Internal IT |
|---|---|---|
| Cost | Fixed monthly price with no hidden expenses | Salary, pension, holiday, sickness, training and recruitment |
| Skill coverage | Access to the entire team of specialists | Limited to the expertise of a few employees |
| Availability | 24/7 service desk — also holidays and weekends | Vulnerable during holidays, sickness and resignations |
| Scalability | Scale up and down quickly as needed | Requires new hires or layoffs |
| Knowledge sharing | Documented in our central systems | Risk of knowledge leaving with employees |
| Tools & licences | Included — RMM, monitoring, ticketing | You invest, maintain and renew them yourselves |
| Responsibility | Clear SLAs — we are accountable for operations | Responsibility stays internal — also when things go wrong |
| Focus | You spend time on your core business | Management spends time on IT staff management |
Trust
We build the partnership on long-term trust
Outsourcing is not a transaction — it's a partnership. We take responsibility for your IT operations as if they were our own.
Trust
Frequently asked questions about IT outsourcing
Shall we have an informal chat?
We review your current setup and put together a concrete proposal.