IT outsourcing for businesses
Your external IT department for businesses from 5 to 150+ employees: service desk, security, monitoring and Microsoft 365 from DKK 249 per employee per month. You keep ownership and insight, we take responsibility for operations.
In short
IT outsourcing means an external partner takes over responsibility for the company's IT operations, fully or in part.
The service typically covers monitoring of servers and networks, user support via a service desk, licence and supplier management, security updates, plus backup and recovery. The benefit is access to a whole team of specialists at a fixed monthly price, instead of one internal employee having to cover every discipline alone.
MI Support IT delivers IT outsourcing to Danish businesses from 5 to 150+ employees in two models: full outsourcing, where we are your external IT department, and partial outsourcing, where we reinforce the internal IT department with specialist knowledge. The price follows the number of employees: Core from DKK 249 per employee per month, Pro, Business and Enterprise by agreement, plus a price per server.
Onboarding is included and typically takes 2-4 weeks. All tickets are prioritised P1-P4 and documented, response times are stated in your SLA and reported every month, and there is no long lock-in. Remote support covers all of Denmark, and we go on-site across Zealand and in Greater Copenhagen from our base in Greve.
Want to know what IT outsourcing costs for your business?
Call us on +45 3212 3232Free consultation
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A free check of your IT infrastructure. We review servers, networks, security and operations and give you concrete recommendations on what to change first.
Experience with IT outsourcing
IT outsourcing with 25+ years of experience. One team of specialists handles both everyday faults and complex operational tasks.
Behind your agreement is a team with 25+ years of experience in IT operations, not a single technician. Faults become documented tickets, prioritised by business impact, so your employees are quickly up and running again. You choose the level yourself: Core, Pro, Business or Enterprise. The price follows the number of employees, so you pay for what your business actually uses.
Definition
What does it mean to outsource IT operations? Operations are handed to an external partner, ownership and insight stay with you.
When you outsource IT operations, you hand over all or parts of your IT systems, infrastructure and operations to an external partner. The partner has specialists in operations and support. The agreement is fixed and describes the tasks: server maintenance, IT support, database solutions, cybersecurity and system monitoring. You keep insight and control through regular status meetings and monthly reports, while we handle the daily operations.
Want the benefits summed up first? In the article 5 clear benefits of outsourcing IT operations we walk through what outsourcing IT operations typically means for costs, security and stability.
Pricing
What does outsourcing IT operations cost? Fixed price per employee plus a price per server, onboarding is included.
Your agreement consists of three parts, so you always know what you pay for. IT support for small businesses is the core of the model: The price follows the number of employees, not the number of problems.
From DKK 249
Price per employee per month
Core from DKK 249 per employee per month, Pro, Business and Enterprise by agreement. Covers service desk, support and user administration.
Per system
Price per server/system per month
Monitoring, patching, backup verification and a monthly operations report for every system we run for you.
DKK 0
Onboarding: included
Mapping your environment, documentation and handover from your current provider are part of the agreement, not an extra invoice.
The exact price depends on the package, the number of employees and systems, and it is always agreed with you before you sign.
External IT department
An external IT department without hiring. Operations, support, monitoring and security from one team at a fixed price per employee.
An external IT department gives you everything an internal IT function would otherwise deliver: operations, user support, monitoring, security and management of your other IT suppliers. The difference is that you do not have to recruit, retain or cover for anyone.
The maths is easy to verify: An internal IT lead typically costs DKK 45,000 to 60,000 per month including pension and tools, covers one set of skills and takes holidays. An external IT department costs a fixed monthly price per employee, backed by a whole team of specialists who are never all on holiday at the same time.
Want to see what we have delivered in practice? Our cases show selected tasks solved for clients including Novo Nordisk, AP Pension and Copenhagen Airport.
As a managed service provider on Zealand we combine the model with local presence. Remote support covers all of Denmark. From our head office in Greve we go on-site across Zealand and Greater Copenhagen when a task needs hands on site. See more about our local coverage on Zealand.
Six benefits of outsourcing. This is what you get when operations sit with an external IT department.
Lower total cost
No salary, recruitment, sickness or continuing education, just a fixed price per employee.
Broader skills
Access to many specialists instead of a single generalist.
Agreed response times
Tickets are prioritised P1-P4 by business impact. The response times are stated in your SLA and reported every month. Enterprise gets a 24/7 service desk.
Predictable finances
Fixed monthly price per employee and per server. Projects are priced as quotes before work starts.
Trust
You stay integrated, even with an external IT department: regular status meetings and monthly reports.
Experience
25+ years of experience with Danish businesses and 50+ satisfied customers.
Infrastructure
The entire infrastructure operated by us. Servers, networks, cloud and endpoints, on-premises, in Azure or hybrid.
IT infrastructure covers your entire setup, from data centres and servers to networks and endpoints. Hardware, applications and hosting have to work together before everyday operations run without interruptions. We operate, maintain and develop the entire infrastructure, on-premises, in the cloud or hybrid. The price follows the number of employees and systems as your business grows. As a certified Microsoft partner we are specialists in Microsoft Azure.
Six areas of the infrastructure. From servers and networks to cloud, security and endpoints.
Servers & storage
Physical and virtual, sized to your needs.
LAN, WAN & SD-WAN
Design, operation and monitoring of the network between your offices.
Wireless networks
Coverage and security in the office.
Cloud integration
Microsoft Azure and hybrid solutions.
Security & segmentation
Firewall, segmentation and access management at every layer.
Endpoint management
From computers to mobile devices.
Monitoring
Faults are detected before you notice them. Servers and networks are monitored automatically, and alarms are handled before they become downtime.
Many IT problems can be solved before employees notice them. Server monitoring prevents downtime, documents the agreed uptime and shows you resource usage. Every month you get a report on the environment's health, alarms and trends. So you know your setup and can make decisions about the next IT investments on an informed basis.
What we monitor. Uptime, alarms, logs, trends, patch status and a monthly report for management.
Uptime & performance
CPU, RAM, disk and response times, measured continuously.
Alarms
Automatic alerts on thresholds and failures.
Log monitoring
Error and security logs are actively followed.
Trends
Usage patterns, so you can plan capacity before it runs out.
Monthly report
Concrete documentation for management.
Patch status
Servers are patched, and status is reported every month.
Response times and SLA
Response times by agreement: P1-P4. Tickets are prioritised by business impact, and the response times are stated in your SLA.
All tickets are prioritised by business impact, and the response times are part of the agreement, not a statement of intent. The response times per priority are stated in your SLA (P1-P4) and reported every month. At Enterprise level the service desk is open 24/7, and you get a named account manager.
| Priority | Example | Handling |
|---|---|---|
| P1 · Critical | Operations are down, the whole company is affected | Highest priority: started before anything else |
| P2 · High | A core system or many users are affected | Prioritised over normal tickets |
| P3 · Normal | A single user is affected, work can continue | Handled in agreed order |
| P4 · Low | Requests, changes and planned tasks | Planned together with you |
The specific levels are set in your service agreement to match your business.
The agreement
What does an IT operations outsourcing agreement include?
A serious outsourcing agreement should be readable and verifiable by non-technicians. Your agreement consists of six fixed elements. Good practice for supplier management and digital security is also described in the Danish Business Authority's Virksomhedsguiden, and for cloud services Microsoft's shared responsibility model on Microsoft Learn defines what the provider and you are each responsible for.
SLA and response times
Agreed response times on P1-P4 priorities, uptime targets and escalation paths. The SLA also describes what happens if the levels are not met.
What is included
Service desk, monitoring, patching, backup verification, user administration and a monthly report. The agreement lists it precisely, so there is no doubt about what the fixed price covers.
Extras and projects
Larger projects such as office moves, server replacement or migrations are priced separately as quotes before work begins. No surprise invoices.
Termination and exit
A reasonable notice period without long lock-in, and a documented exit process: Documentation, passwords and licences are yours and are handed over on termination.
Onboarding
A fixed programme of typically 2-4 weeks with mapping, documentation and takeover from your current provider, with no downtime for employees.
Data processing agreement
We process your data and are therefore a data processor. The data processing agreement is a fixed part of the contract from day one, as the GDPR requires.
How you become a customer. Six steps from first meeting to stable operations, typically in 2-4 weeks.
The transition is the critical point when you place IT operations in new hands. The process typically takes 2-4 weeks, is run so that employees notice the switch as little as possible and no knowledge is lost, and you know all the way what happens when.
Book free consultation- 1
Discovery & dialogue
First meeting: you tell us about your business, setup and challenges, we listen and ask questions.
- 2
Technical assessment
Review of infrastructure, documentation, licences and ongoing cases.
- 3
Agreement & proposal
You receive a concrete proposal with service package, SLA, responsibilities and a fixed monthly price.
- 4
Transition & handover
The handover from your current provider or internal IT is coordinated by us, without loss of knowledge.
- 5
Hypercare
For the first 30-60 days we stay close with extra attention, so everything runs stably from day one.
- 6
Stable operations
Normal operations with regular status meetings, monthly reports and continuous improvements.
Comparison
Outsourcing vs. internal IT. Eight areas where the two models differ.
An internal IT department can offer proximity, but it is hard to cover every skill, on-call rota and holiday period with a few employees. This is how outsourcing to us differs.
If you need to compare providers, we have gathered the most important advice in the article on choosing the right IT partner.
| Area | Outsourcing to us | Internal IT |
|---|---|---|
| Cost | Fixed monthly price with no hidden expenses | Salary, pension, holiday, sickness, training and recruitment |
| Skill coverage | Access to the entire team of specialists | Limited to the expertise of a few employees |
| Availability | Dedicated service desk, also during holidays and sickness (24/7 on Enterprise) | Vulnerable during holidays, sickness and resignations |
| Number of users | The price follows the number of employees, up and down | Requires new hires or layoffs |
| Knowledge sharing | Documented in our central systems | Risk of knowledge leaving with employees |
| Tools & licences | Included: RMM, monitoring, ticketing system | You invest, maintain and renew them yourselves |
| Responsibility | Clear SLAs, we are accountable for operations | Responsibility stays internal, also when things go wrong |
| Focus | You spend time on your core business | Management spends time on IT staff management |
Support or outsourcing
IT outsourcing or just IT support? Support helps your employees, outsourcing also takes responsibility for servers and security.
IT support is the help for your employees: service desk, user assistance, troubleshooting and equipment at a fixed price per employee. IT outsourcing goes a step further: Here we also take responsibility for servers, infrastructure, security and long-term IT planning as your external IT department. Rule of thumb: If you have an internal IT lead who needs relief, IT support is often enough. If you have no internal IT at all, outsourcing gives peace of mind.
If you mainly need fast help for your users, start with an agreement for business IT support. If your needs grow later, we expand to full outsourcing of IT operations without a change of provider.
Trust
A partnership built on trust. No long lock-in, and documentation, passwords and licences are yours.
Outsourcing is not a transaction, it is a partnership. We take responsibility for your IT operations as if they were our own.
How to choose an IT partner. Five points worth examining before you sign.
Price is only one of the criteria when you choose a partner for IT operations. Ask for documentation on these five points before you sign.
Experience and references
Ask for concrete references from businesses of your size and in your industry.
Service level and response times
Get response times per priority (P1-P4) written into the SLA, and require monthly reporting on them.
Security and compliance
Certifications, backup routines and GDPR processes must be documented, not just promised.
Pricing and flexibility
A fixed monthly price gives peace of mind, but the price has to follow the number of employees up and down when your needs change.
Data protection and backup
Check where data is stored, how often backups run, and how quickly you can recover after an outage.
Pros and cons
Pros and cons of IT outsourcing. What you get, and what to watch out for.
IT outsourcing gives you a whole team at a predictable monthly price, but you also put operations in the hands of an external partner. Here are the gains, and how the typical drawbacks are handled in the agreement.
Pros
Predictable monthly price
Core from DKK 249 per employee per month, the other packages by agreement. The price is always agreed with you and follows your headcount up and down.
Access to specialists
Behind the agreement is a whole team of specialists, not a single technician, and the service desk is staffed through holidays and sick leave.
Service desk with response times in your SLA
Tickets are prioritised P1-P4 by business impact, and response times are set in your SLA and reported every month.
Onboarding is included
Mapping, documentation and handover from your current provider are part of the agreement, not an extra invoice.
Cons, and how they are handled
Dependence on the provider
You place operations with an external partner. That is why there is no long lock-in, and documentation, passwords and licences are yours.
Less physical presence
The technician is not in your office every day. Remote support covers all of Denmark, and we come on-site across Zealand and in Greater Copenhagen.
The handover takes time
Switching provider does not happen overnight. Onboarding typically takes 2-4 weeks, is included in the agreement and is planned so knowledge is documented and handed over.
Questions and answers
Frequently asked questions about IT outsourcing. Price, lock-in, takeover, monitoring and ownership.
Quote for IT outsourcing
Outsource your IT, and get peace of mind
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- ISO 14001-certified Danish IT partner
- 25+ years of experience with Danish SMEs and complex operations
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