Pricing
Transparent pricing, no surprises
Our solutions are delivered as fixed monthly agreements, so your IT budget is predictable.
In short
The price of IT support depends on five factors: the number of users, the complexity of the environment, desired opening hours, response time requirements and which line-of-business systems need to be supported.
That is why there is no single meaningful list price, but there is a transparent model. With MI Support IT you pay a fixed monthly price per user covering service desk, operations, monitoring and security patching, with no per-ticket billing and no hidden surcharges. This gives predictable IT costs that can be budgeted years ahead.
The quote is always composed after a concrete review of your environment: we map users, systems and risks and only recommend what creates value for you. Switching from another provider is included in the agreement: we handle the dialogue with your previous provider and complete the transition without downtime.
Use the price calculator on this page for a quick estimate, or book a short call and get a concrete, non-binding quote.
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Answer 5 quick questions about your setup, we'll calculate a personal estimate and send it straight to you.
Which services do you need?
Pick one or more, we only price what's relevant to you.
We make switching easy
Switch today, we handle the rest
A smooth handover from your current provider
We have a tested process for provider switches. We gather documentation, take over access and coordinate the handover so your employees feel as little of the change as possible.
Book a no-obligation meetingRefer a company and save on your agreement
Do you know a company that needs a stable IT partner? Refer them to us, and if they become a customer we'll credit you on your next invoices as a thank you for the recommendation.
Read more about referralsPricing and scope
What drives the price of IT support?
The price of an IT agreement isn't only about how many employees you have, it depends on how your day-to-day actually looks. A small office on a standard Microsoft 365 setup naturally needs less than an organisation with multiple sites, mixed on-prem and cloud operations, or production equipment that has to keep running around the clock.
Six things we typically look at
Users and devices
The number of employees, phones, laptops and servers we'll be operating.
Environment complexity
On-prem, cloud or mixed, and how many sites and networks are involved.
Hours and response time
Do we need to be available in business hours, extended, or around the clock?
Proactive monitoring
How much should we monitor systems and security to catch issues early?
Line-of-business systems
Specialised software and industry tools often need extra know-how and vendor coordination.
Licences and hardware
Your current portfolio decides what's reused and what needs renewing.
Our model is a fixed monthly fee instead of hourly billing. That gives you predictability in the budget, and it removes the internal hesitation about whether a question is "worth" calling in about. When something gets in the way, you call.
Scope
What's included in a fixed IT agreement?
Our agreements are built to cover daily operations, so you can focus on your business instead of your IT.
Danish-speaking Service Desk
Fast help for your employees by phone, email and chat, in Danish and without scripts.
Proactive monitoring and patching
We catch faults and security gaps before users notice, and keep systems up to date.
Microsoft 365 administration
Users, licences, mailboxes, SharePoint and Teams kept healthy and secure.
Security updates
Ongoing patching of clients and servers, MFA, and follow-up when vulnerabilities surface.
Monthly reporting
An overview of tickets, resolution times, vulnerabilities and recommendations for next steps.
Onboarding and offboarding
New hires get up and running quickly, and accesses are properly closed when someone leaves.
Comparison
Fixed agreement or in-house IT?
Why a fixed monthly agreement works
With a fixed agreement you know exactly what IT costs each month. There are no nasty invoices after a busy quarter, and we share the same incentive as you do: to find the root cause so the same problem doesn't come back. You get access to a team with broad experience instead of one person with limited time, and you don't pay for holidays, sick days or training. That matters especially for small and mid-sized companies, where a single internal IT person quickly becomes a bottleneck, and a vulnerability when they're away.
When an external partner makes sense
An in-house IT person knows your day-to-day well, but rarely covers every discipline alone: networking, security, cloud, identity, client operations, line-of-business systems and vendor management. As an external partner we draw on a full team, so the right competence is always within reach, whether it's a critical incident or a strategic decision. Many of our customers combine the two: an internal IT lead who knows the business, and us as the backend, sounding board and stand-in. That gives both proximity and depth without you having to build a full IT team yourselves.
Process
How we get you started
We start with a needs assessment, where we map your current setup, your challenges and what matters most to you going forward. That gives us the basis we need to send a quote that fits you, not a generic package.
Once the agreement is in place, we take over operations from your current provider or setup. We handle documentation, accesses, monitoring and a shared plan, so the transition happens without disruption to your employees. A typical onboarding takes 2-4 weeks depending on complexity, and the onboarding itself is included in the agreement.