IT operations for large businesses with over 150 employees
With over 150 employees, the requirements for processes, compliance and uptime rise. You get a 24/7 service desk with SLA (P1-P4), co-managed IT together with your internal IT department, NIS2-ready security and operation of Microsoft 365 and Azure.
- Satisfied customers
- +50
- Response times agreed in your SLA
- P1-P4
- Environmentally certified
- ISO 14001
- Experience in the industry
- 25+ yrs
Typical challenges
Three challenges keep coming up. This is what IT typically looks like in organisations with over 150 employees.
The internal IT department is drowning in operations
Your own IT people spend their time on password resets and printers instead of projects that move the business. Recruiting more is expensive and slow.
Compliance requirements grow faster than the documentation
NIS2, DORA, GDPR and the auditor's questions require processes, logging and reporting that nobody has had time to build.
Multiple locations, the same expectation of uptime
Employees at several addresses and home offices expect IT to work around the clock, wherever they sit.
Co-managed IT
You keep control. We take the service desk, monitoring and daily operations under an agreed SLA.
The service desk handles first and second line, and our operations team monitors infrastructure and cloud. Your own IT people get time for architecture, projects and business-related tasks. Everything is documented, and response times are stated in the SLA (P1-P4) and reported to management every month.
- 24/7 service desk with response times agreed in the SLA (P1-P4) and monthly reporting
- Operations and monitoring of Microsoft 365, Azure, servers and networks across locations
- NIS2 and DORA-ready security with round-the-clock security monitoring, EDR, logging and contingency plan
- Fixed processes for onboarding, offboarding and access management
- Dedicated account manager and regular operations meetings
What the agreement includes
Enterprise operations with a Danish service desk. 24/7 cover, cloud operations, security, contingency, access management and reporting to management.
24/7 service desk
Danish phone cover around the clock every day of the year, fixed processes and a portal with full overview of cases and SLA.
Infrastructure and cloud operations
Azure, Microsoft 365, servers, networks and hosting monitored and maintained by a dedicated operations team.
Security and compliance
Round-the-clock security monitoring, EDR, vulnerability scanning and documentation that passes audit and matches NIS2 and DORA.
Contingency and disaster recovery
Tested contingency plans, backup across systems and annual exercises, so you know operations can come back up.
Identity and access management
Entra ID, MFA, conditional access and fixed processes, so permissions follow the employee's role.
Reporting to management
Monthly reports on cases, response times and trends plus regular operations meetings with your named account manager.
References
25+ years of experience from demanding IT environments. Novo Nordisk, AP Pension, Copenhagen Airport, Rockwool, Gladsaxe Municipality and Digital Realty.
Compliance
Compliance without starting over. Gap analysis against NIS2 and DORA that builds on your current level.
Large businesses in the covered sectors must be able to document risk management, incident handling and supplier management. We map the current level, close the gaps and deliver the ongoing documentation that auditors and authorities ask for.
- Gap analysis against NIS2 and DORA with a prioritised action plan
- Security monitoring and incident reporting within the statutory deadlines
- Supplier and access management documented in one system
- Contingency plan and annual exercises with management
Questions from large businesses. Co-managed IT, SLA, NIS2, transition and on-site at several locations.
Let us talk about IT operations. Get a co-managed IT model that fits your organisation.
At the meeting we review your current setup and compliance requirements and outline who does what in a co-managed model. That gives you a concrete basis for assessing interfaces and SLA.