IT partner for large businesses
IT operations that scale with over 150 employees
With over 150 employees you have requirements for processes, compliance and uptime that an ordinary IT provider cannot meet. MI Support IT delivers a 24/7 service desk with SLA, co-managed IT alongside your internal team, NIS2-ready security and Microsoft 365 and Azure operations at scale.
- HappyCustomers across Denmark
- 24/7Service desk on call
- ISO 14001Environmentally certified
- 25+ yrsExperience in the industry
Sound familiar?
Typical IT challenges in large organisations
The internal IT department is drowning in operations
Your own people spend their time on password resets and printers instead of projects that move the business. Recruiting more is expensive and slow.
Compliance requirements grow faster than the documentation
NIS2, DORA, GDPR and the auditor's questions require processes, logging and reporting that nobody has had time to build.
Multiple locations, the same expectation of uptime
Employees at several addresses and home offices expect IT to work around the clock, wherever they sit.
How we solve it
Co-managed IT: we run operations, you keep control
We act as an extension of your IT department. The service desk handles first and second line, our operations team monitors infrastructure and cloud, and your own people get time for architecture, projects and business-critical tasks. Everything is documented and reported to management according to agreed SLAs.
- 24/7 service desk with agreed response and resolution times (SLA) and monthly reporting
- Operations and monitoring of Microsoft 365, Azure, servers and networks across locations
- NIS2 and DORA-ready security with round-the-clock security monitoring, EDR, logging and contingency plan
- Fixed processes for onboarding, offboarding and access management
- Dedicated operations contact and regular operations meetings
What you get
Enterprise operations with a Danish service desk
24/7 service desk
Danish phone coverage around the clock every day of the year, fixed processes and a portal with full overview of cases and SLA.
Infrastructure and cloud operations
Azure, Microsoft 365, servers, networks and hosting monitored and maintained by a dedicated operations team.
Security and compliance
Round-the-clock security monitoring, EDR, vulnerability scanning and documentation that passes audit and matches NIS2 and DORA.
Contingency and disaster recovery
Tested contingency plans, backup across systems and exercises, so you know you can get back up.
Identity and access management
Entra ID, MFA, conditional access and fixed processes, so permissions follow the employee's role.
Reporting to management
Monthly reports on cases, response times and trends plus regular operations meetings with your operations contact.
References
Experience from some of Denmark's most demanding IT environments
Compliance
NIS2 and DORA without starting from scratch
Large businesses in the covered sectors must be able to document risk management, incident handling and supplier management. We map your current level, close the gaps and deliver the ongoing documentation that auditors and authorities ask for.
- Gap analysis against NIS2 and DORA with a prioritised action plan
- Security monitoring and incident reporting within the statutory deadlines
- Supplier and access management documented in one system
- Contingency plan and annual exercises with management
Questions from large businesses
Let us talk about your IT operations
Book a meeting where we review your current setup, compliance requirements and a co-managed IT model that fits your organisation.