IT support for businesses
One service desk for your employees, response times set out in your SLA and a monthly price from DKK 249 per employee. Remote support across Denmark, on-site on Zealand and in Greater Copenhagen.
In short
IT support for businesses is a fixed support agreement where an external partner helps your employees when technology fails: login, email, Microsoft 365, printers, network, phones and everything else that eats into working time.
The service includes a staffed service desk, response times set out in your SLA (P1-P4) and reported every month, remote support across Denmark and on-site help when a problem needs someone there. MI Support IT provides IT support to Danish businesses with 5 to 150+ employees from its base in Greve, Greater Copenhagen.
The price starts from DKK 249 per employee per month, is always agreed with you, and stays the same however many tickets employees raise. Support can stand alone as your external IT support or relieve an in-house IT lead who needs access to specialists. All tickets are prioritised by business impact and documented, so you can always see what has been reported and solved.
Onboarding is included and typically takes 2-4 weeks, with no long lock-in.
Need IT support today?
Call us on +45 3212 3232About IT support
IT support as a service, not firefighting. One point of contact, documented tickets and response times set out in your SLA.
IT support is about your employees' working day. They need to be able to log on in the morning, email has to work, and the meeting should start without fuss over screen and sound. A forgotten password must not cost half a working day. A good IT support company puts this into a system: one point of contact, documented tickets, response times set out in your SLA and technicians who already know your environment.
Many small and medium-sized businesses get by with a tech-savvy colleague or an hourly-paid technician. That works until the colleague is on holiday, or the problem is bigger than a restart. With a fixed agreement on external IT support, you get a whole team behind you: one service desk and specialists in Microsoft 365, networking and security, without hiring them yourself.
One agreement covers everyday IT. Service desk, remote and on-site support, user help, devices and security, all logged as tickets.
A support agreement covers your employees' daily IT needs. Everything is logged as tickets, so you can always see what has been reported, what has been solved and how long it took.
One single service desk
One phone number and one email address for every IT problem. Each request becomes a documented ticket, so nothing gets lost in an inbox.
Remote support across Denmark
Most tickets are solved with secure remote access while the employee is on the phone. It works whether people are in the office, at home or on the move.
On-site support
If a problem needs someone on site, a technician comes out to you. On-site covers all of Zealand and Greater Copenhagen from our base in Greve.
User help and administration
Creating and removing users, passwords, permissions, licences and help with Outlook, Teams and Excel. Onboarding of new employees is part of the agreement.
PC, Mac, mobile and printers
Windows, Mac, iPhone and Android as well as printers, screens and meeting rooms are covered. Devices are kept up to date, so faults are prevented instead of recurring.
Everyday security
MFA, spam filtering, suspicious emails and locked accounts are handled as part of support, so security is part of every single ticket.
Response times and SLA
Response times are set out in your SLA. Tickets are prioritised P1-P4 by business impact and reported every month.
All tickets are prioritised by business impact, and the specific response times for each priority are set out in your agreement (SLA). That makes response times part of the contract, not a statement of intent, and they are measured and reported every month.
| Priority | Example | Handling |
|---|---|---|
| P1 · Critical | Operations are down, the whole business is affected | Highest priority: started before anything else |
| P2 · High | A core system or many users are affected | Prioritised above normal tickets |
| P3 · Normal | A single user is affected, work can continue | Handled in the agreed order |
| P4 · Low | Requests, changes and planned tasks | Planned together with you |
The exact response times for each priority are agreed in your SLA, so they match your business and your operating hours.
Prices
What does IT support for businesses cost? From DKK 249 per employee per month, and the price is always agreed with you.
The price follows the number of employees, not the number of problems. Employees should never hesitate to call, and your budget stays the same whether a month brings five tickets or fifty.
From DKK 249
Fixed price per employee per month
Core from DKK 249 per employee per month, Pro, Business and Enterprise by agreement. Covers service desk, support and user administration.
Per system
Servers and systems
Servers and central systems are billed per system per month, including monitoring, patching and backup checks, if they are part of the agreement.
DKK 0
Onboarding: included
Mapping your environment, documentation and handover from your current provider are part of the agreement, not an extra bill.
The exact price depends on package, number of employees and systems, and it is always agreed with you.
Does your business have fewer than 50 or more than 150 employees? See IT for small businesses and IT for large businesses.
Full support in 2-4 weeks. Onboarding is included in the price, and employees notice the switch as little as possible.
You do not have to manage the transition yourself. The onboarding process is fixed, included in the price and typically completed in 2-4 weeks, so employees notice the switch as little as possible.
Book a no-obligation meeting- 1
Mapping
Devices, users, systems and current agreements are reviewed, so we know exactly what support needs to cover.
- 2
Agreement and SLA
You get a clear agreement with fixed prices, response times for each priority and a description of what is included and what is billed separately.
- 3
Setup
Support tools are installed, your environment is documented, and access is taken over from your previous provider.
- 4
Go-live
Employees get one number and one email for all IT help, and we introduce ourselves, so everyone knows who to call.
- 5
Ongoing operations
You get a fixed contact person, monthly reports on tickets and response times, and status meetings where we improve whatever causes the most friction.
Service desk
A service desk that knows your business. Regular technicians, documented tickets and a status you can always follow.
At the heart of support is a fixed service desk where you talk to technicians who know your environment, not a call centre with a script. Every request is logged as a ticket, prioritised by business impact and followed through to the end. You can always see the status of what has been reported.
The service desk is open Monday to Friday 07:00-17:00. Coverage beyond that and response times depend on your SLA, and a 24/7 service desk comes with Enterprise. Read more about our 24/7 service desk.
Industries
IT support that fits your industry. Experience from industries with high demands on security, compliance and uptime.
Good IT support requires an understanding of the working day it has to support. A law firm has different confidentiality requirements than a clinic has for its patient record systems. We have more than 25 years of experience with IT for industries where the demands on security, compliance and uptime are high.
Law firms and advisory
Confidentiality, document management and stable access to case management systems.
Read moreHealthcare and clinics
Support for patient record systems, GDPR requirements and equipment that simply has to work.
Read moreProperty and housing management
Many locations, many systems and a need for fast user help.
Read morePharma and life science
Validated environments, documentation requirements and high security.
Read moreThe financial sector
Compliance, access management and stricter requirements for suppliers.
Read moreCases
Experience from companies you know. The same method, whether your business has 15 or 150 employees.
Behind the support are more than 25 years of experience with IT support and IT operations for Danish businesses and organisations. The team has delivered work for Novo Nordisk, AP Pension, Copenhagen Airport, Rockwool and Gladsaxe Municipality, among others. We use the same methods and documentation discipline when we support a business with 15 employees.
See selected projects and results on our case page.
FAQ
Questions about IT support for businesses. Answers on price, response times, coverage and lock-in.
Related glossary terms and guides
Quote for IT support
Get a quote for IT support. Fixed price per employee, response times set out in your SLA and onboarding included.
You typically get a reply the same day.
- Reply typically the same day
- No obligation and 100 % confidential
- ISO 14001-certified Danish IT partner
- 25+ years of experience with IT support for Danish businesses
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+45 32 12 32 32Get a quote
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